📦 Processing & Dispatch Times

Order Processing: All orders are processed within 24 hours of purchase.
Dispatch Time: Orders are dispatched within 1 business day after processing.
Tracking Code: Once your order has been shipped, you will receive a tracking code via email within 24 hours.

📌 Important: Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Estimated Delivery Time

We ship orders from our international logistics centre, and delivery times vary based on demand and courier schedules:

• Standard Shipping: 3 to 10 business days

• Express Shipping (when available): 1 to 3 business days

🚛 We partner with trusted delivery couriers to ensure your package arrives safely and on time.

🌍 Where Do We Ship?

We currently ship to all regions of Australia, including:
✔️ Australia

For international shipping inquiries, please contact our support team.

⚠️ Additional Shipping Fee for Incorrect, Incomplete or Unsuccessful Deliveries

Please ensure all your delivery details — including name, address, phone number, and other contact information — are complete and accurate.

If your order cannot be delivered due to:

• Incorrect or incomplete information provided by the customer, or

• No one being available to receive the package at the delivery address, resulting in a failed delivery attempt,

👉 the customer will be fully responsible for any redelivery costs.

A fixed fee of AU$19.99 will be charged to cover these additional shipping costs.

📌 Please note: if the redelivery fee is not paid, the company will not proceed with resending the order. Payment of the fee is required before the order can be resent.

To avoid delays or extra charges, please double-check all your shipping information carefully before confirming your order.

🔍 Order Tracking

Once your order is shipped, you will receive an email with your tracking number. You can track your order in real-time by clicking the link below:

➡️ Track Your Order Here

📌 If you do not receive your tracking number within 48 hours, please check your spam folder or contact our support team.

📞 Customer Support & Assistance

If you have any questions regarding your delivery, tracking, or need further assistance, we are happy to help!

📧 Email Support: [email protected]
📞 WhatsApp Support: https://w.app/xscj0k

We are available 24/7 to assist you with your order.

❓ Frequently Asked Questions (FAQ)

📌 What if my package is delayed?
While we work with reliable courier services, occasional delays may occur due to high demand, customs processing, or courier schedules. If your package is taking longer than expected, please contact our support team.

📌 My tracking number is not updating. What should I do?
Tracking updates may take 24 to 48 hours after your package has been dispatched. If you do not see updates after this period, please contact us.

📌 What happens if I am not home when my package arrives?
If no one is available to receive your package, the courier may leave a collection notice or attempt re-delivery. In some cases, your parcel may be held at a local delivery office for pickup.
👉 If delivery fails due to customer absence and the package is returned to our logistics centre, a redelivery fee of AU$19.99 will apply.

💖 Thank You for Choosing DermaWave!
We appreciate your trust in DermaWave Pro Official® and are committed to providing safe, fast, and reliable delivery.

If you need any assistance, feel free to reach out! 🚀