DERMAWAVE PRO 2025
Refund & Returns Policy
At DermaWave®, we are proud to offer a 90-day satisfaction guarantee to all customers who purchase their DermaWave® device directly from our official Australian website. This extended guarantee applies only if the device has been used correctly and consistently, as detailed in the official user manual.
To be eligible for the satisfaction guarantee and request a refund, you must:
✔ Use the DermaWave® device daily for 10 minutes, exactly as outlined in the user manual.
✔ Follow all usage instructions carefully, ensuring the device is used properly and consistently to allow the expected results.
✔ Provide clear video evidence demonstrating correct and continuous use of the device for a minimum of 30 consecutive days.
If, after 90 days of consistent daily use, you are not satisfied with the results, you can request a full refund – but only after submitting the required video evidence. Your videos must include:
Daily video recordings clearly showing the device being used correctly, according to the manual.
Footage of the device being applied to specific areas (wrinkles, fine lines, pigmentation, skin laxity, etc.) over time.
All video evidence must be sent through our official customer support channels in Australia:
📲 WhatsApp: +61 483 908 211
📧 Email: [email protected]
Each video must clearly show the device being used and include a visible date/time stamp or any other form of proof confirming daily and continuous usage.
❌ If video evidence is not provided, we will not be able to process your refund request.
DermaWave® delivers visible results only when used correctly and consistently. A lack of results may occur if the device is used irregularly or incorrectly. Daily use, as outlined in the user manual, is absolutely essential to achieve real improvements in skin firmness, wrinkles, fine lines, and overall skin appearance.
This refund and return policy does not apply in the following cases:
❌ The product was not used in accordance with the instructions.
❌ The device was not used daily as required.
❌ Video evidence was not provided to prove correct and consistent usage.
Once we receive and review your videos, and confirm that all instructions were followed correctly but you did not achieve the expected results, we will issue a full refund for the product, as per our satisfaction policy.
To take full advantage of our 90-day satisfaction guarantee, it is crucial that you follow all usage instructions exactly as described. We are fully confident that, with proper and consistent use, DermaWave® will provide a transformative skincare experience with visible results.
If you have any questions, our Australian customer support team is always available to assist you.