🔐 Privacy Policy – DermaWave® Pro
Welcome to DermaWave® Pro. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website: https://dermawavepro.com

1. Information We Collect
When you use our website, we may collect the following information:

Personal data – such as your name, email address, phone number, and shipping address when you place an order or subscribe to our newsletter.
Payment details – payments are securely processed via Stripe, PayPal, Klarna, and other trusted providers. We do not store your credit card information.
Browsing data – including your IP address, browser type, pages visited and time spent on our site (collected via cookies).

2. How We Uurse Yo Information
Your information is used to:

✔ Securely process and deliver your orders.
✔ Provide customer support and respond to enquiries.
✔ Send updates, promotions, and newsletters (only with your consent).
✔ Improve our website and personalise your shopping experience.
✔ Ensure security and prevent fraudulent activity.

3. How We Protect Your Data
We implement strict security measures to safeguard your personal information:

🔒 SSL encryption – all transactions are encrypted for maximum security.
🔒 Secure payment processing – handled only by verified providers (Stripe, PayPal, Klarna).
🔒 Restricted data access – only authorised staff can access personal data.

4. Your Rights Under the Privacy Act
As an Australian resident, you have the right to:

Access and request a copy of your personal data.

Correct or update any inaccurate information.

Request the deletion of your data (except where retention is legally required).

Withdraw consent for marketing communications at any time.

Request a portable copy of your data in a machine-readable format.

Please ensure that your delivery address is entered accurately and in full at checkout. Orders that cannot be delivered due to incorrect or incomplete address details provided by the customer may incur additional shipping or redelivery charges, which will be the customer’s responsibility. In such cases, DermaWave® is not obliged to resend the product unless the redelivery fee has been paid in advance.

To exercise these rights, please contact us at [email protected]

5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. By continuing to browse, you agree to our use of cookies. You may manage cookie preferences via your browser settings.

For full details, please visit our Cookie Policy page.

6. Third-Party Services
We may share your data with trusted third-party service providers, including:

Payment processors (Stripe, PayPal, Klarna) for secure transactions

Delivery partners (Australia Post, DHL, DPD) to ship your orders

Marketing platforms (Facebook Ads, Google Ads) for personalised promotions

We do not sell or rent your personal data to third parties.

7. Contact Us
If you have any questions about this Privacy Policy, please reach out to us:

📧 Email: [email protected]